Delivery delays due to Coronavirus

Wednesday 12th February 2020

We are starting to feel the impacts of Coronavirus on imports of new stock from our international publishers with delays resulting from reduced airfreight capacity.

Although we do not source any materials directly from China our freight partners are currently facing major delays, particularly on US routes, due to the Coronavirus. Fedex and DHL have been cancelling flights due to the situation and this has meant that other freight carriers are now beyond capacity covering the extra cargo.

There has also been an unrelated but major disruption with local freight due to a software virus attack on Toll (one of the major local freight carriers) which led to them shutting down their systems. Two weeks later they still have not restored online tracking.

We are monitoring the situation closely and taking what steps we can to limit the impact of these delays on our customers. Unlike many online retailers, we hold a lot of stock locally but we are now experiencing delays on restocking and special orders so unfortunately it may take longer than normal to deliver some customer orders.

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