FAQs
Does Silvereye send titles out 'on approval'?
No, we do not send any of our titles on approval. There are many reasons why we have come to this decision and you are free to ask us. However, we do not expect you to keep a title that is unsuitable and we will exchange. Postage must be paid by the customer both ways.Does Silvereye have an outlet?
Silvereye does not have a shopfront, however, if you want to make an appointment to come and see us, please contact us and we would be happy to arrange a time with you. Ph: +61 (0)2 8090 5395. If there are specific areas or titles you are interested in, please let us know, as we are often attending conferences and not all titles will be available to view.How can we pay for an order if we don't want to give credit card details over the internet?
Our website is a registered secure site, however, if you do not wish to part with your details over the internet, feel free to send us an email with your contact details and we will call you, or you can contact us via phone +61 (0)2 8090 5395. Alternatively, you can send a cheque or money order, but you must include postage which means contacting us for correct P/H charges. Click here for our postal address.What is the freight cost?
Australian Freight Rates:Sydney area:
- $7.95 for orders up to 5kg
- $10.95 for orders over 5kg or large/bulky items
- $9.95 for orders up to 3kg
- $11.95 for orders up to 5kg
- larger orders charged based on weight and destination
- 2.95 for DVD
- $3.95 for thin book (<20mm)
- $5.95 for thicker book/cards/etc.
New Zealand Freight Rates:
- Based on weight. For orders up to 3kg the cost is typically similar or lower than the Australian rates. Orders are consolidated and shipped once per week. Priority freight rates quoted on request.
Is Silvereye open during school holidays?
Silvereye is a business which is open all year round except over the Christmas Holidays. We usually take a break until early January and on Public Holidays.We can be contacted in our Business Hours Monday - Friday 9am-5pm on +61 (0)2 8090 5395.
Do you have a hardcopy catalogue?
Upon request we can send you a catalogue which we update periodically or we can send you a list with details of titles in any area you are interested in, eg. Social Skills, Aspergers, Auditory Processing, etc.Click here to download a softcopy catalogue.
How long will it take to get my order?
If books are in stock, turnaround time is usually 7-10 days.Backordered titles depend on whether the title/s are being ordered in from overseas or from an Australian Publisher. We order our overseas shipment at least once a quarter, so there is usually only a short wait.
Backordered titles may also be under reprint or not yet published. Please be patient as it can take some time to be advised when titles will become available.
Silvereye's Terms of Trade
- Silvereye Educational Publications trades on a Firm Sale basis.
- Please choose your order carefully returned goods Will Not be accepted without authorisation.
- If returns are made without authorisation, publications will be returned to the purchaser, costs will still be charged to your account and no credit given.
- Postage and Handling costs on all orders are at the customer's expense and are in addition to all indicated prices on this website and in Silvereye's Catalogues.
- All Backorders are subject to a Freight Charge
- International Orders are subject to freight based on weight and destination.
- All prices on this website are in Australian doilars.
- NZ Orders will be quoted in NZ dollars on receipt of your order or when a quotation is requested. We do accept payment in NZ dollars.
- Prices are subject to change at anytime. You are welcome to check current prices with Silvereye prior to placing an order.
- All Accounts are strictly 14 Days from date of invoice and are payable on the invoice. (No Statement will be issued)
- An Account Administration fee of 10% of invoice value will be charged for outstanding accounts over 30 days (from invoice date) and $2.20 for replacement copies of an invoice. Accounts that exceed ninety (90) days will be forwarded to a legal representative and all additional costs associated are to be borne by the customer.
- Pre-payment is required for personal, organisations and overseas orders.
- Credit card facilities are available for Visa and Master Card, for orders over $20.00. Payment by cheque is acceptable subject to clearance, and must be made out to Silvereye Educational Publications.
- Silvereye Educational Publications does not give credits in cheque/cash or credit on credit card. Credits are added to accounts for future purchases.
- We are able to order publications and videos/dvds which are not in the catalogue but for overseas titles there is a waiting period of 10-12 weeks for delivery. These are classed as Special Orders and are also strictly Firm Sale.
Please Understand any credit given is a privilege not a right, not adhering to these terms of trade will result in a loss of credit and Pre-payment required for future orders.